FAQs

For detailed information regarding Processing Time and Delivery, kindly visit this link.

Shipping costs vary based on the item type, shipping location, and selected shipping method. Our rates are flat and affordable. To determine the exact cost, simply add items to your cart, enter your shipping details, and review the total before checking out.

Urgent Orders? We've Got You Covered: Explore our rush order production service to meet tight deadlines, cutting processing time to just 1-3 business days from approval. To access this service, a 25% surcharge of the order value will be applied. This option is conveniently available during checkout.

Upgrade for Speedy Delivery: Consider upgrading your order to Express Post to ensure it reaches you by your deadline.

Notes: Kindly be aware that our delivery estimates are approximate and depend on various factors beyond our control. As such, they should not be considered as guaranteed delivery times.

Good news! Your order is on the way. Expect a dispatch notification email with a 'Track Order' button. It will feature a tracking link leading directly to the courier's website for live tracking updates.

Alternatively, you can track your order here by entering the order email address, order number and delivery postcode.

The shipping fee stays the same, whether you buy one or multiple items, as it is an almost flat rate.

Additionally, you may qualify for free shipping by reaching the Free Shipping Award threshold with your purchase.

Though our journey began in Australia, our products have found love all over the world. At Yoonek Gifts, we take great pride in extending our shipping services to various destinations globally, including the Australia, NZ, US, UK, Europe, Canada, the Middle East, and Asia. For your convenience, we offer both standard and express shipping options.

Uh-oh, it seems like your item(s) might be headed to the wrong address!

• If your order hasn't been dispatched yet, quickly email us at info@yoonek.com.au with your updated address details and order number. We're here to assist in promptly updating your address information.
• In case your order is already on its way with the courier, please reach out to Australia Post for redirection assistance. It's important to note that we can't take responsibility for lost or missing items caused by an incorrect shipping address.

Be sure to enter your shipping details accurately, and double-check your delivery address during checkout before placing your order.

○ We specialise in shipping fragile items, including delicate glass products. Our meticulous packaging process ensures that your items are carefully handled, providing you with the assurance of receiving them in pristine condition.

○ While we take every precaution, in rare instances, accidents may occur. If your order is damaged during transit (and you chose a shipping option with insurance), simply email us at info@yoonek.com.au with your order number and photos of the damaged items. We will promptly arrange an offer or send replacements to you, covering the expenses.

○ We are not liable for any damages that may occur during the unboxing process or after usage.

○ Please be aware that you have a 5-day window from the date of receiving your order to report any damage during transit. After this period, we are no longer responsible for any potential damage.

We are delighted to provide shipping insurance for your reassurance.

Although damages are uncommon, if you choose insured shipping and your order arrives damaged, just email us a photo within 5 days of receiving it. We will promptly send you a replacement at no additional cost.

In the event of delivery issues, such as loss or misplacement, selecting insured shipping enables us to investigate and replace confirmed lost items.

It's important to note that without insured shipping, we cannot guarantee a replacement for stolen items.

Pick-up services are presently limited to Sydney, Australia. If you opt for pick-up, kindly notify us, and we'll get in touch when your order is ready for collection.

Absolutely! Feel free to reach out to us with your order number, and we'll be happy to assist you in adding more items.

Ordering personalised items is simple and hassle-free with us:

1. Select variations (size, color, etc.) from the drop-down menu.
2. Enter specific instructions, like Artwork Style #, custom wording, or any requests, in the Artwork Instruction Box.
3. To incorporate your logo with our artwork template, upload a JPEG/PNG file while placing the order. For more than one logo, please email info@yoonek.com.au after ordering.

If you encounter any issues, feel free to reach out. Our team will promptly assist you.

Absolutely! You have the flexibility to combine fonts, icons, styles, and more from our artwork options and it's Free or Charge.

Feel free to exclude or replace elements like dates, titles, or icons with your own wordings, icon, logo, etc.

All artwork based on our designs is complimentary. Just include your preferences in the "Artwork Instruction" box.

Certainly! Including your own logo/ artwork is absolutely free of charge. Here's how:

1. Place your order and choose "custom logo" in the Style Options (if available).
2. Upload your logo/ artwork in JPEG/ PNG format during the ordering process.
3. For other file format or multiple logos, please email info@yoonek.com.au after ordering.
4. In the Artwork Instructions Box, specify any additional requests you might have. We'll seamlessly integrate your logo/ artwork into the design and manufacturing process.

If you have any questions, feel free to contact us.

If you have a unique idea that differs from our existing design options, and you don't have a digital file, our graphic design team can create a custom artwork for you with a small fee.

Feel free to email us, providing all the details, and upon receiving your inquiries, we will assess what we can do and offer guidance.

Certainly! We can customise to meet your needs for any occasion. Here are a couple of steps you can follow:

1. Choose any of our existing template designs and easily modify the wording, icon, and message to match your occasion. There's no extra charge for this customisation.

2. If you have a specific design in mind, provide us with a reference photo and your preferences. We'll work with you to find the best solutions and offer advice.

As part of our process, upon placing your order, we'll send you a proof for your review.

Please make sure to request the proof in the Artwork Instruction Box. We're delighted to make any design adjustments necessary until you are fully satisfied.

Yes, you can ! To request a proof, simply type "Proof please" in the Artwork Instructions or Note section during checkout. You can also email us after placing your order.

If no proof request is made, your order will proceed directly into production using the provided details and will be dispatched as soon as possible.

Rest assured, if there's any uncertainty regarding your Artwork Instructions, we'll email you for clarification or provide an art proof before proceeding.

Please note: If you utilize 100% of your own logo/artwork, there's no need to request proofs, as your own logo/artwork functions as the proof itself.

Understanding the difference between proof and mock-up is essential:

○ Proof:

- A proof is typically a representation or demonstration of a final design. It is used to verify the accuracy of details, such as text, spelling, layout, before the actual production begins.

- We send a proof if you choose any of our available design templates to review before manufacturing. If you use 100% of your own logo/artwork, there's no need to request proofs, as your logo/artwork serves as the proof.

○ Mock-up:

- A mock-up is a physical or digital model that represents the appearance of a final product. It provides a visual representation of how the product will look.

- Mock-ups are often used to give a overall appearance or visual sense of the final product before mass production.

- For bulk orders, we offer free mock-ups request. Otherwise, a small fee may apply if you need our graphic team to create a mock-up.

- Alternatively, you can enhance your instructions by using paint or similar tools to mark up the screenshot directly. This helps indicate the desired area and size for customisation on the item.

If you find this approach suitable, proceed to place your order and upload or email us the marked-up details. We'll make every effort to closely match your request.

Kindly note, if you wish to match a specific font style, it's crucial to provide the font style name. While we'll strive for the closest match, it may not be 100% exact.

We offer a limited selection; if none suits your preference, you can explore font websites like Dafont to find your preferred style and inform us of the font name.

If the requested font style involves a fee, you will be responsible for covering that cost, not us.

We strive to ensure your satisfaction with the proofs, and your happiness is our priority. If, after reviewing the proofs, you still wish to cancel the order, we can process a refund. Please note, there is a 15% deduction from your order's value, which covers the time and effort our team invested in your design.

It's crucial to carefully provide and review all customisation details before confirming your order. In the event you notice any errors in the information you provided, please contact us promptly. Here's what we can do:

1. If your order hasn't entered the production process, we'll update the customised information as per your request.

2. If your order has entered production but hasn't been dispatched, you only need to cover the cost of reproducing new items.

3. If your order has been dispatched after production, unfortunately, you'll need to repay for new items to be reproduced along with shipping costs.

Here are the payment methods available at Yoonek Gifts:

1. Credit Cards: We accept major credit cards, including Visa, MasterCard, and American Express.
2. Digital Wallets: Securely checkout using popular digital wallets like PayPal, Apple Pay, and Google Pay.
3. Shop Pay: Streamline your checkout experience with Shop Pay.
4. Afterpay: Take advantage of our Buy Now, Pay Later option with Afterpay. Split your purchase into 4 payments over 6 weeks, interest-free.
5. Direct Deposit: If you prefer direct deposit, please email us at info@yoonek.com.au for our bank details. Ensure to use your order number as the payment reference.

We strive to provide convenient and secure payment options for your shopping experience.

Afterpay is a convenient "Buy Now, Pay Later" service that allows you to make purchases and pay for them over four equal installments. Here's how Afterpay works:

1. Select Afterpay: Choose Afterpay as your payment option during checkout.

2. Quick Approval: After providing some basic information, you'll receive an instant approval decision.

3. Payment Schedule: Pay for your purchase in four equal installments, with the first installment due at the time of purchase and subsequent payments scheduled every two weeks.

4. Automatic Deductions: Afterpay automatically deducts the payments from your chosen payment method on the scheduled dates.

5. No Interest or Fees: Enjoy the convenience of spreading your payments without incurring interest or fees if you pay on time.

It's a simple and transparent way to manage your budget and make purchases without the need for a traditional credit agreement.

The Yoonek Gifts team is dedicated to assisting you in crafting memorable moments for weddings, parties, special occasions, and corporate gifts.

For customer service and further details, please visit Corporate Orders page or email us at info@yoonek.com.au

After placing your order, our process unfolds as follows:

1. Order Confirmation: You will receive an immediate confirmation email acknowledging your order details.

2. Processing: Our team begins processing your order, ensuring everything aligns with your specifications.

3. Artwork Proof (if applicable): If your order involves customisation or personalisation, we may send you an artwork proof for your approval.

4. Production: Once confirmed, your order moves into the production phase, where our skilled team works on crafting your items.

5. Quality Check: Each item undergoes a thorough quality check to meet our standards before shipment.

6. Shipping: Your order is carefully packed and dispatched. You'll receive a shipping confirmation with tracking details.

7. Delivery: Your eagerly awaited items are on their way to you! Track your shipment for real-time updates.

Feel free to reach out if you have any questions or need assistance at any stage of this process. Your satisfaction is our priority!

○ Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties and taxes upon reaching your country. International buyers are responsible for any customs duties, taxes, VAT, brokerage fees, or tariffs imposed after the initial Australian postage. These fees are separate from the charged postage cost and vary by country.

○ Prior to making a purchase, please check with your country’s customs office to determine the specific additional costs.

○ Important Note: We are legally required to declare the full value of the goods on all packages sent to locations outside of Australia. Falsifying details on this form is a criminal offence. We cannot provide inaccurate descriptions, claim a lower value, or mark items as gifts.