Shipping & Timeframe
Yoonek Personalised Gifts is very proud to be able to ship to most worldwide destinations, including the US, UK, Europe, Canada, the Middle East and Asia. We provide both standard and express shipping.
Australia Wide Shipping:
Standard delivery for all purchases (exclude “Hoop over 70cm”) is charged at a flat rate of $9.50 AUD
Express shipping is charged at a flat rate of $16.00 AUD (exclude “Hoop over 70cm”)
FREE Australia Wide Shipping for order over $150.00 AUD.
Note:
Hoop over 70cm is charged at flat rate of $30.00 AUD (standard delivery), and $40.00 AUD (express delivery).
New Zealand, Asia, USA, Canada Shipping:
Standard delivery for all purchases (exclude “Hoops over 70cm”) is charged at a flat rate of $16.0 AUD
Express shipping is charged at a flat rate of $35.00 AUD (excluded “Hoop over 70cm”).
Note: Hoop over 70cm is not available for international shipping.
Other Countries:
Standard delivery for all purchases (exclude “Hoops over 70cm”) is charged at a flat rate of $24.00 AUD
Express shipping is charged at a flat rate of $45.00 AUD (excluded “Hoop over 70cm”).
Note: Hoop over 70cm is not available for international shipping.
Production time varies by the production process used and the complexity of production. Estimates of turnaround times are:
No personalised items:
Dispatched same or next day.
Engraving Items:
Depends on the complexity of production, most items take approximately 2-7 business days for production once we receive your payment and info for personalisation.
Hoops & Signage:
Turnaround time varies depending on the volume of work on hand, take approximately 5-10 business days once all payment and info for engraving has been received.
Delivery times once your order has been dispatched, all your items will be shipped from Sydney, NSW 2557, Australia. Delivery times will vary depending on your shipping options and your location.
Our reputable carriers estimate the timeframe for delivery:
Australia Standard Shipping: takes approximately 3 to 5 business days. If your shipping address in Tasmania, Northern Territory, Western Australia or in a rural location, we recommend you leave approximately 7-1 days shipping time for your order.
Australia Express Shipping: takes approximately 1 to 3 business days. If your shipping address in Tasmania, Northern Territory, Western Australia or in a rural location, we recommend you leave approximately 5-7 days shipping time for your order.
International Standard Shipping: takes approximately 7 to 15 business days.
International Express Shipping: takes approximately 5 to 10 business days.
Please note delivery estimate times are estimates only and vary according to our shipping partner’s load volumes and several factors such as delivery to regional areas and any customs delays that are out of our control. We will do our best to hurry things along, but unfortunately, we do not accept any responsibility as a result of such delays.
If you need your order urgently, don’t worry, we also provide a rush production service to meet your deadline which can bring the production time back to 1-3 business days from approval. There is a surcharge of 25% of the order value to add our rush production service to your order.
We recommend you should also upgrade your order to Express Post to ensure that it will arrive by your deadline.
Delivery estimate times are estimates only and vary according to our shipping partner’s load volumes and several factors such as delivery to regional areas and any customs delays that are out of our control. We will do our best to hurry things along, but unfortunately, we do not accept any responsibility as a result of such delays.
For bulk order and more information, please contact us.
You will receive a dispatch notification email when your order leaves our warehouse. This will include a tracking link direct to the courier's website that will allow you to track the progress of the delivery.
Alternatively, you can track your order here by entering the order email address, order number and delivery postcode.
Absolutely you can come to collect your order. Our warehouse located in Greogory Hills, NSW 2557, please contact us, we will advise and notify you when your order is ready to be picked up.
Please enter your shipping address correctly and double check your delivery address at checkout before placing your order.
If your order has not been dispatched yet, please contac us as soon as possible, we can fix and update your address details.
If your order has been dispatched and collected by courier, unfortunately we cannot alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.
We also are not responsible for lost or any issues due to an incorrect shipping address provided.
We have experience in shipping out fragile items, much of which is glass. Your items will go through a careful packaging process to give you peace of mind that you will receive your items in an undamaged condition.
In very rare events things do happen, if your order is damaged in transits, simply email us photos of the damaged items and we will organise an offer or send replacement to you as soon as possible at our expense. Please note you have 5 days from the date you received your order to
contact us regarding any damage in transit, after that we are no longer responsible for any damage.
Artwork
Please enter your engraving details in the “Artwork Instruction” box on the individual product page or you can emal us design@yoonek.com.au
If you would like to approve artwork, please also request us in the “Artwork Instruction” box, or email us after placing order. Otherwise, it will go straight into production with the details provided and will be dispatched ASAP.
Rest assured, you will be emailed for more information or an art proof from us if we are not clear with your Artwork Instruction.
Absolutely you can, for engraving products, just upload your file on the individual product page or you can either email us your artwork in PNG/ JPEG/ EPS format to design@yoonek.com.au Our graphic team will review your file and let you know if there will be any issues.
Of course, you can combine or pick any font, icon, style, etc between our provided designs, or choose not to include a date, title or icon for example. All artwork based on our available design is free of charge, simply just include a note in the “Artwork Instruction” box to let us know.
You have something on your mind and something that is totally different from our available design options, you don’t have any digital file? Our graphic designer team will be able to provide any artwork design per your request with a small fee. Please email us and
provide all the information, we will let you know what we can do and advise once we have received your inquiries.
It is important to provide and double check all your information for engraving before placing your order. However, if you notice something wrong with your provided information, please contact us as soon as possible, we will let you know what we can do:
If your order has not gone through the production process, we will update your latest engraving information as your request.
If your order has gone through the production process and has not been dispatched yet, you will only need to repay for new items to be reproduced.
If your order has gone through the production process and has been dispatched, unfortunately you will need to repay for new items to be reproduced and shipping cost.
PAYMENT
Here are the following methods of payment that available at Yoonek Personalised Gifts:
Visa and MasterCard – Via our secure online checkout
Direct Deposit – Our bank detail shown at check out, please use your #order number as the payment reference.
PayPal
Afterpay – Buy Now Pay Later with Afterpay. Your purchase will be split into 4 payments, payable every 2 weeks. Pay it off over 6 weeks and never pay interest.
The price shown on our website includes GST for all Australian residents, you don’t need to pay extra for any taxes.
Shipments sent outside of Australia are sold exclusive of GST and International postage costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office to determine what these additional costs will be prior to purchasing.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method.
First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase.
It’s that easy! For more information, please click here
General Info
Once your order has been placed, you will receive an email confirming we have received your order.
Our graphic designer team will receive your order information and design on your artwork.
If you requested to receive an artwork proof when you ordered, you will receive your artwork in the next 12-24 hours. You will then have a chance to review your order and approve if you are happy with the design and details. Otherwise, it will go straight into production with the details provided and will be dispatched ASAP. Rest assured, you will be emailed for more information or an art proof from us if we are not clear with your Artwork Instruction.
Your order will be sent through to our production team.
Once the production has been completed, your order will be dispatched and you will receive an email provided with tracking number. Please allow up to 2 hours for your tracking information to appear.
Shipments sent outside of Australia are sold exclusive of GST and International postage costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient.
Please note if international buyers receive notice that additional local sales tax, goods and services tax, excise or import duties are applicable to your purchase, they will be responsible for the payment of these.
We unfortunately do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For more information on taxes, duties and customs regulations, we recommend contacting your local customs office to determine what these additional costs will be prior to purchasing.
The Yoonek Personalised Gifts team is here to help you create a thoughtful memory for your wedding, parties, special occasions and Corporate Gifts. For customer service and more information, please check out our Corporate Orders page or either email us on info@yoonek.com.au