It is really important to us that you love your product as much as we do, and we are committed to ensuring your shopping experience with us is enjoyable, so you can rest assured and shop online at Yoonek Personlaised Gifts with confidence.

For Personalised Products

If you have placed your order and change your mind, please contact us as soon as possible, we will offer free cancellations or exchange to another product if your order has not commenced yet, this includes our team working on the design. Please allow up to 2-3 business days for refund processing. Once processed the original payment method will be refunded in full for the value of the item(s) returned.

However, after your order has commenced to design stage, there is a 15% fee on order cancellations.

After your order has commenced to production stage, unfortunately we can not accept any exchange, return or refund your order.

For Non-personalised Products

If your order is not personalised products, and you're not completely satisfied, please email info@yoonek.com.au within 14 days of purchase. If 14 days have gone by since the date you received your order, unfortunately we can’t offer you a return or exchange. To complete your return, please contact and provide us with your order number and photos of the product you are not happy with. When your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and we will provide you with the return, replacement or refund instructions.

Once your return has been tracked as delivered. Please allow up to 2-3 business days for refund processing. Once processed the original payment method will be refunded in full for the value of the item(s) returned.

Please note: We do not accept returns on Sale items (this excludes full priced items purchased using a discount code). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Postage Fee:

The cost of return postage is the responsibility of the buyer. Items cannot be returned or refunded if they have been used except for faulty items, or products damaged in transit.

Shipping costs and taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your returned item.

For Damaged/ Faulty Products

It is important to provide and double check all your information, spelling, name, date, etc. for engraving before placing your order. If there is a mistake on the engraving details that you have provided, we are unfortunately unable to provide a refund or exchange.

After your order has commenced to production stage, unfortunately we cannot accept any exchange, return or refund your order unless the mistake was an error on our part.

We have experience in shipping out fragile items, much of which is glass. Your items will go through a careful packaging process to give you peace of mind that you will receive your items in an undamaged condition. In very rare events things do happen, if your order is damaged in transits, simply email us photos of the damaged items and we will organise an offer or send replacement to you as soon as possible at our expense. Please note you have 5 days from the date you received your order to contact us regarding any damage in transit, after that we are no longer responsible for any damage.

Damaged Item

• Should your order arrived damaged please contact us first, if we deem that the parcel has been damaged as a result of transit. We may request you to follow Australia Post's damaged parcel rule, which is to take the parcel including the original packaging to an Australia Post outlet for verification and for insurance purposes. Please note that this is Australia Post's condition for verification of damage in transit items. More information can be found here

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation#tab3

Late or Missing Refund

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@yoonek.com.au

We love making personalised products and we take pride in the customer service & experience. If you have any reason and you are unpleasant with your order, please contact us and our team will try to resolve any issues.