Do You Ship Internationally?

Yoonek Personalised Gifts is very proud to be able to ship to most worldwide destinations, including the US, UK, Europe, Canada, the Middle East and Asia. We provide both standard and an express shipping.

How much does shipping cost?

Australia Wide Shipping:

• Standard delivery for all purchases (exclude “Event Hoops over 70cm”) is charged at a flat rate of $9.50 AUD
• Express shipping is charged at a flat rate of $16.00 AUD (exclude “Exclude Hoops over 70cm”)
• FREE Australia Wide Shipping for order over $150.00 AUD.

• Note: Event Hoops over 70cm is charged at flat rate of $30.00 AUD (standard delivery), and $40.00 AUD (express delivery).

New Zealand, Asia, USA, Canada Shipping:

• Standard delivery for all purchases (exclude “Event Hoops over 70cm”) is charged at a flat rate of $16.00 AUD
• Express shipping is charged at a flat rate of $35.00 AUD (excluded “Event Hoops over 70cm”).
• Note: Event Hoops over 70cm is not available for international shipping.

Other Countries:

• Standard delivery for all purchases (exclude “Event Hoops over 70cm”) is charged at a flat rate of $24.00 AUD
• Express shipping is charged at a flat rate of $45.00 AUD (excluded “Event Hoops over 70cm”).
• Note: Event Hoops over 70cm is not available for international shipping.

What is the timeframe to dispatch my order?

Production time varies by the production process used and the complexity of production. Estimates of turnaround times are:

• No personalised items: Dispatched same or next day.
• Engraving Items: Depends on the complexity of production, most items take approximately 1-7 business days for production once we receive your payment and info for personalisation.
• Hoops & Signage: Turnaround time varies depending on the volume of work on hand, take approximately 1-10 business days once all payment and info for engraving has been received.

How long does it take for my order to be delivered?

Delivery times once your order has been dispatched, all your items will be shipped from Sydney, NSW 2557, Australia. Delivery times will vary depending on your shipping options and your location.

Our reputable carriers estimate the timeframe for delivery:

• Australia Standard Shipping: takes approximately 3 to 5 business days*. If your shipping address in Tasmania, Northern Territory, Western Australia or in a rural location, we recommend you leave approximately 7-12 business days* shipping time for your order.
• Australia Express Shipping: takes approximately 1 to 3 business days*. If your shipping address in Tasmania, Northern Territory, Western Australia or in a rural location, we recommend you leave approximately 5-7 business days* shipping time for your order.

• International Standard Shipping: takes approximately 7 to 15 business days*.
• International Express Shipping: takes approximately 5 to 10 business days*.

Please note delivery estimate times are estimates only and vary according to our shipping partner’s load volumes and several factors such as delivery to regional areas and any customs delays that are out of our control. We will do our best to hurry things along, but unfortunately, we do not accept any responsibility as a result of such delays.

*Delivery estimates are subject to change due to other variables.

I need my order urgently, what is the timeframe and cost for Rush Production?

If you need your order urgently, don’t worry, we also provide a rush production service to meet your deadline which can bring the production time back to 1-2 business days from approval. There is a surcharge of 25% of the order value to add our rush production service to your order.

We recommend you should also upgrade your order to Express Post to ensure that it will arrive by your deadline.

Delivery estimate times are estimates only and vary according to our shipping partner’s load volumes and several factors such as delivery to regional areas and any customs delays that are out of our control. We will do our best to hurry things along, but unfortunately, we do not accept any responsibility as a result of postage delays.

For bulk order and more information, please contact us.

How can I track my order?

You will receive a dispatch notification email when your order leaves our warehouse. This will include a tracking link direct to the courier's website that will allow you to track the progress of the delivery.

Alternatively, you can track your order here by entering the order email address, order number and delivery postcode.

Can I pick up my order?

Absolutely you can come to collect your order. Our warehouse located in Gregory Hills, NSW 2557, please contact us, we will advise and notify you when your order is ready to be picked up.

What happens if I enter a wrong or incomplete address?

Please enter your shipping address correctly and double check your delivery address at checkout before placing your order.

• If your order has not been dispatched yet, please contact us as soon as possible, we can fix and update your address details.
• If your order has been dispatched and collected by courier, please contact Australia Post for redirection.

We also are not responsible for lost or missing items due to an incorrect shipping address provided.

What happens if my items arrive damaged?

We have experience in shipping fragile items, much of which is glass. Your items will go through a careful packaging process to give you peace of mind that you will receive your items in an undamaged condition. In very rare events, things do happen, if your order is damaged in transit, simply email us photos of the damaged items and we will organise an offer or send replacement to you as soon as possible at our expense. Please note you have 5 days from the date you received your order to contact us regarding any damage in transit, after that we are no longer responsible for any damage.