SHIPPING POLICY
How does Processing Time & Delivery work ?
○ FREE SHIPPING:
Free Australia-wide shipping apply to orders over $175
○ Processing Time:
Upon placing an order, our dedicated team initiates the meticulous process of designing your artwork(s), collecting your item(s), crafting your personalised product(s), and carefully packaging it. The duration of production varies based on the chosen production process and the complexity involved. Please find below estimated turnaround times:
○ Delivery Time:
We send out your order when all items are ready. The delivery time varies based on your chosen shipping options and location. After shipping, you'll get a confirmation email with a tracking number. If there are no scans in the first 24 hours, don't worry—sometimes the system takes a day or so to catch up.
Our reliable carriers estimate delivery times:
| Region/Country | Standard Shipping* | Express Shipping* |
| Australia | 2-4 business days | 1-3 business days |
| New Zealand | 5-8 business days | 2-5 business days |
| United States | 6-9 business days | 3-6 business days |
| Canada | 6-9 business days | 3-6 business days |
| United Kingdom | 6-8 business days | 4-6 business days |
| Europe | 6-14+ business days | 4-10+ business days |
| Middle East | 6-12+ business days | 4-8+ business days |
| Singapore | 5-7 business days | 3- 6 business days |
| Hong Kong | 5-9 business days | 3-6 business days |
| Rest of Asia | 3-14 business days | 1-5 business days |
| Rest of the World | 6-14+ business days | 1-5 business days |
* Please be advised that the provided delivery estimates are general approximations, and the actual delivery times may vary based on factors beyond our control. These factors include the load volumes of our shipping partners, deliveries to regional areas, and potential customs delays. While we make every effort to expedite the process, however we cannot accept responsibility for delays resulting from such circumstances.
* Additionally, delivery estimates are subject to change due to various variables.
* Express shipping specifically affects the speed of your order's delivery after we've processed it, relying on the efficiency of the postal service. It does not expedite the internal processing time needed to create your item, which is addressed by our Rush Order service option. Should you wish for a quicker processing time, a 25% fee on the order's value will be applied. This option is conveniently available during checkout.
How does Rush Order work ?
○ Urgent Orders? We've Got You Covered:
Explore our rush order production service to meet tight deadlines, cutting processing time to just 1-3 business days from approval. To access this service, a 25% surcharge of the order value will be applied. This option is conveniently available during checkout.
○ Upgrade for Speedy Delivery:
Consider upgrading your order to Express Post to ensure it reaches you by your deadline.
○ Notes:
Kindly be aware that our delivery estimates are approximate and depend on various factors beyond our control. As such, they should not be considered as guaranteed delivery times.
How do I track my order ?
Good news! Your order is on the way. Expect a dispatch notification email with a 'Track Order' button. It will feature a tracking link leading directly to the courier's website for live tracking updates.
Alternatively, you can track your order here by entering the order email address, order number and delivery postcode.
What is insured shipping?
We are delighted to provide shipping insurance for your reassurance.
Although damages are uncommon, if you choose insured shipping and your order arrives damaged, just email us a photo within 5 days of receiving it. We will promptly send you a replacement at no additional cost.
In the event of delivery issues, such as loss or misplacement, selecting insured shipping enables us to investigate and replace confirmed lost items.
It's important to note that without insured shipping, we cannot guarantee a replacement for stolen items.
Why did my parcel returns to sender, and what should I do about it?
○ Reason:
There could be various reasons why a parcel returns to the sender, and the appropriate actions depend on the specific circumstances:
- Incorrect Address: If the address on the parcel is incorrect or incomplete.
- Failed Delivery Attempts: The courier attempted delivery, but no one was available to receive the parcel.
- Unclaimed: The recipient did not claim the parcel within the specified time.
- Refused Delivery: The recipient refused to accept the parcel.
- Customs Issues: If there are issues with customs clearance for international shipments.
○ What To Do:
- Contact the Courier: Reach out to the courier service handling your parcel. Provide them with the tracking number to inquire about the reason for the return.
- Correct Address: If the address was incorrect, confirm and provide the correct address to the courier for reshipment.
- Arrange Redelivery: If the parcel was undelivered due to absence or refusal, check if you can arrange a redelivery with the courier.
- Collect the Parcel: If the parcel is held at a local depot, visit the depot to collect it within the specified timeframe.
- Customs Clearance: If the return is due to customs issues, contact the courier or customs authorities for guidance on resolving the matter.
○ Important Notice:
- Delivery Protocol: Your parcel will be dispatched with authority to leave, eliminating the need for a signature. The decision to leave the item in an unattended premises rests with the courier, who assesses the safety of the location. Once the parcel is marked as delivered, we take no responsibilities in the event of loss. If the parcel is rerouted to the nearest courier depot, it becomes your responsibility to collect it within the specified timeline.
- Unclaimed Items: If the parcel is not claimed within the specified timeframe, it will be returned to us. Re-posting unclaimed items incurs an additional delivery charge, for which you will be responsible.
Can I update or change my shipping address?
Uh-oh, it seems like your item(s) might be headed to the wrong address!
- If your order hasn't been dispatched yet, quickly email us at info@yoonek.com.au with your updated address details and order number. We're here to assist in promptly updating your address information.
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In case your order is already on its way with the courier, please reach out to Australia Post for redirection assistance. It's important to note that we can't take responsibility for lost or missing items caused by an incorrect shipping address, additional shipping will be payable if items are returned due to incorrect address entered OR unclaimed items
Be sure to enter your shipping details accurately, and double-check your delivery address during checkout before placing your order.
How much does shipping cost?
Shipping costs vary based on the item type, shipping location, and selected shipping method. Our rates are flat and affordable. To determine the exact cost, simply add items to your cart, enter your shipping details, and review the total before checking out.
Is there an extra shipping fee for buying more than one item?
The shipping fee stays the same, whether you buy one or multiple items, as it is an almost flat rate.
Additionally, you may qualify for free shipping by reaching the Free Shipping Award threshold with your purchase.
Can I add more items to my order without paying for shipping again?
Absolutely! Feel free to reach out to us with your order number, and we'll be happy to assist you in adding more items.
Do You Deliver Worldwide?
Though our journey began in Australia, our products have found love all over the world. At Yoonek Gifts, we take great pride in extending our shipping services to various destinations globally, including the Australia, NZ, US, UK, Europe, Canada, the Middle East, and Asia. For your convenience, we offer both standard and express shipping options.
How custom Duties & Taxes works?
○ Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties and taxes upon reaching your country. International buyers are responsible for any customs duties, taxes, VAT, brokerage fees, or tariffs imposed after the initial Australian postage. These fees are separate from the charged postage cost and vary by country.
○ Prior to making a purchase, please check with your country’s customs office to determine the specific additional costs.
○ Important Note: We are legally required to declare the full value of the goods on all packages sent to locations outside of Australia. Falsifying details on this form is a criminal offence. We cannot provide inaccurate descriptions, claim a lower value, or mark items as gifts.
Can I pick up my order?
Pick-up services are presently limited to Sydney, Australia. If you opt for pick-up, kindly notify us, and we'll get in touch when your order is ready for collection.
What should I do if my items arrive damaged ?
○ We specialise in shipping fragile items, including delicate glass products. Our meticulous packaging process ensures that your items are carefully handled, providing you with the assurance of receiving them in pristine condition.
○ While we take every precaution, in rare instances, accidents may occur. If your order is damaged during transit (and you chose a shipping option with insurance), simply email us at info@yoonek.com.au with your order number and photos of the damaged items. We will promptly arrange an offer or send replacements to you, covering the expenses.
○ We are not liable for any damages that may occur during the unboxing process or after usage.
○ Please be aware that you have a 5-day window from the date of receiving your order to report any damage during transit. After this period, we are no longer responsible for any potential damage.