Processing Time:
Upon placing an order, our dedicated team initiates the meticulous process of designing your artwork(s), collecting your item(s), crafting your personalised product(s), and carefully packaging it. The duration of production varies based on the chosen production process and the complexity involved. Please find below estimated turnaround times:
We send out your order when all items are ready. The delivery time varies based on your chosen shipping options and location. After shipping, you'll get a confirmation email with a tracking number. If there are no scans in the first 24 hours, don't worry—sometimes the system takes a day or so to catch up.
Our carriers estimate delivery times:
| Region/Country | Standard Shipping* | Express Shipping* |
| Australia | 2-4 business days | 1-3 business days |
| New Zealand | 5-8 business days | 2-5 business days |
| United States | 6-9 business days | 3-6 business days |
| Canada | 6-9 business days | 3-6 business days |
| United Kingdom | 6-8 business days | 4-6 business days |
| Europe | 6-14+ business days | 4-10+ business days |
| Middle East | 6-12+ business days | 4-8+ business days |
| Singapore | 5-7 business days | 3- 6 business days |
| Hong Kong | 5-9 business days | 3-6 business days |
| Rest of Asia | 3-14 business days | 1-5 business days |
| Rest of the World | 6-14+ business days | 1-5 business days |
* Please be advised that the provided delivery estimates are general approximations, and the actual delivery times may vary based on factors beyond our control. These factors include the load volumes of our shipping partners, deliveries to regional areas, and potential customs delays. While we make every effort to expedite the process, however we cannot accept responsibility for delays resulting from such circumstances.
* Additionally, delivery estimates are subject to change due to various variables.
* Express shipping specifically affects the speed of your order's delivery after we've processed it, relying on the efficiency of the postal service. It does not expedite the internal processing time needed to create your item, which is addressed by our Rush Order service option. Should you wish for a quicker processing time, a 25% fee on the order's value will be applied. This option is conveniently available during checkout.
